Tag: IT support

In the dynamic landscape of managed IT services firm management, ITIL 4 stands out as a comprehensive framework that aligns IT services with the ever-evolving needs of businesses. A crucial component within ITIL 4, often underestimated in its impact, is Service Request Management. This blog explores the importance of Service Request Management in ITIL 4, shedding light on its role in enhancing efficiency, user satisfaction, and overall IT service delivery. Defining Service Request Management in ITIL 4 Service Request Management, as defined by ITIL 4, is the process that handles user requests for information, advice, standard changes, access to services,[more...]